{"id":41933,"date":"2025-11-13T16:00:00","date_gmt":"2025-11-13T16:00:00","guid":{"rendered":"https:\/\/bostonchamber.com\/?post_type=thought-leadership&#038;p=41933"},"modified":"2025-11-13T19:55:36","modified_gmt":"2025-11-13T19:55:36","slug":"how-small-trades-businesses-in-boston-can-use-ai-agents-to-capture-more-leads","status":"publish","type":"thought-leadership","link":"https:\/\/bostonchamber.com\/thought-leadership\/how-small-trades-businesses-in-boston-can-use-ai-agents-to-capture-more-leads\/","title":{"rendered":"How Small Trades Businesses in Boston Can Use AI Agents to Capture More Leads"},"content":{"rendered":"<style> .banner:before {\r\n        background: linear-gradient(0deg,rgba(0,0,0,.5),rgba(0,0,0,.5)) !important;\r\n    }<\/style><div id=\"ra_id_1678124236\" class=\"banner  standard lazyload\" style=\"background-image:inherit\" data-bg-image=\"url(https:\/\/bostonchamber.com\/wp-content\/uploads\/2025\/10\/ai-blog-1.jpg)\">\r\n        <div class=\"container  banner-container text-Center\">\r\n            <div class=\"row center-items\">\r\n                                \r\n                <div class=\"col-lg-10 \"  >\r\n                                            <!-- <p class=\"label special-label\" tabindex=\"0\"><\/p> -->\r\n                    \r\n                    <h1 class=\"underline-text white  required\" tabindex=\"0\">\r\n                        How Small Trades Businesses in Boston Can Use AI Agents to Capture More Leads                    <\/h1>\r\n                                            <div class=\"xyz\" tabindex=\"0\"><p><\/p><\/div>\r\n                        <div class=\"banner_event\">\r\n                            <span tabindex=\"0\">November 13, 2025<\/span>                                        <span  class=\"author-text\" tabindex=\"0\">Jerry Napolitano, Founder, GerardiAI<\/span>\r\n                                                            <\/div>\r\n                    <div class=\"banner-btn-wrapper\">\r\n                                                                                <\/div>\r\n                        <!-- <a href=\"#\">Link<\/a>\r\n                        <a class=\"arrow-link\" href=\"#\">Link<\/a>\r\n                        <a class=\"external-link\" href=\"#\">External Link<\/a>\r\n                        <a class=\"more-link\" href=\"#\">More<\/a> -->\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<script type=\"text\/javascript\">\r\njQuery(document).ready(function($){\r\n    setTimeout(function () {\r\n        console.log('here');\r\n\t\t$('#_youtube-iframe-wrapper').show();\r\n\t}, 2000);\r\n});\r\n<\/script>\n\n<style>\r\n    .cta-btn-wrapper{margin-bottom:2rem;margin-top:-10px;}\r\n<\/style>\r\n<section class=\"wysiwyg_block\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-8\">\r\n            \r\n            <p><span data-contrast=\"auto\">Busy season hits, phones ring, and good jobs slip away. In Boston, that means a competitor answers first and wins the job. Speed beats everything.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Two quick facts set the stage. First, fast response changes outcomes. Research in Harvard Business Review found many firms take hours, even days, to respond. The average was 42 hours. Faster follow up closes more deals. Slow response bleeds money. Second, the labor market here stays tight. Massachusetts has had about one job opening per unemployed person. That means owners wear three hats, and missed calls are common.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Here is the simple playbook Boston trades can run now, without heavy tech or big budgets:<\/span><\/b><\/p>\n  \r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"860\" height=\"560\" data-src=\"https:\/\/bostonchamber.com\/wp-content\/uploads\/2025\/10\/ai-image.jpg\" alt=\"\" class=\"wp-image-41935 lazyload\" style=\"--smush-placeholder-width: 860px; --smush-placeholder-aspect-ratio: 860\/560;width:475px;height:auto\" data-srcset=\"https:\/\/bostonchamber.com\/wp-content\/uploads\/2025\/10\/ai-image.jpg 860w, https:\/\/bostonchamber.com\/wp-content\/uploads\/2025\/10\/ai-image-300x195.jpg 300w, https:\/\/bostonchamber.com\/wp-content\/uploads\/2025\/10\/ai-image-150x98.jpg 150w, https:\/\/bostonchamber.com\/wp-content\/uploads\/2025\/10\/ai-image-768x500.jpg 768w\" data-sizes=\"(max-width: 860px) 100vw, 860px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n<style>\r\n    .cta-btn-wrapper{margin-bottom:2rem;margin-top:-10px;}\r\n<\/style>\r\n<section class=\"wysiwyg_block\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-lg-8\">\r\n            \r\n            <p><b><span data-contrast=\"auto\">1. Put an AI agent on the front line for intake.<\/span><\/b><span data-contrast=\"auto\"> Set a 24\/7 AI agent to answer first, collect name, phone, email, service address, and job type, then route or book. Think of it like a dependable receptionist that never sleeps. It does not replace your crew, it protects your pipeline when you are on a ladder in Southie or stuck on 93. Many small businesses already use AI-enabled tools in some form, and adoption is rising. <\/span><\/p>\n<p><b><span data-contrast=\"auto\">2. Win the first minute, then the first hour Speed to lead is a habit, not a buzzword.<\/span><\/b><span data-contrast=\"auto\"> Set one rule: every new inquiry gets a call or text back within minutes, even after hours. The AI agent covers nights and weekends. During the day, it answers when you are tied up. Your team follows up quickly with a human touch for quotes and scheduling. This closes the gap HBR warned about and stops leads from going cold. <\/span><\/p>\n<p><b><span data-contrast=\"auto\">3. Keep it local and practical Boston jobs are time sensitive.<\/span><\/b><span data-contrast=\"auto\"> Storm damage in Dorchester. No-cool calls in August on the North Shore. Service windows are tight, parking is worse, and customers shop fast. Use the agent to triage by zip code, service type, and urgency. Offer the next two open windows up front. If the job is outside your area, the agent can politely decline. This saves windshield time and keeps crews on profitable work.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">4. Make compliance and trust visible.<\/span><\/b><span data-contrast=\"auto\"> Tell customers what happens with their data, how the AI agent is used, and how to reach a human. Link to your privacy policy. Offer simple opt-out language in texts and calls. Clear consent lowers friction and builds confidence. Massachusetts leaders and the local Chamber talk often about ethical, trustworthy AI. Your policy should reflect that tone. <\/span><\/p>\n<p><b><span data-contrast=\"auto\">5. Measure what matters Keep a short weekly dashboard:<\/span><\/b><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Calls answered, texts started, and web chats started<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Lead to booked estimate rate<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Booked jobs and average ticket<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Response time and after-hours capture rate<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Aim for steady improvement, not perfection. If response time drops and booked jobs rise, keep going. If not, adjust scripts and routing.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">6. Start small, then stack.<\/span><\/b><span data-contrast=\"auto\"> You do not need a full rebuild. Add one intake channel at a time. \u2022 Phone: agent answers first, collects basics, books or routes<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Web chat: same script, same fields, same calendar<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">SMS: fast reply with a link to confirm a time<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Keep scripts short. Seven to ten lines. Plain language. No jargon.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">7. Train the agent like a new hire.<\/span><\/b><span data-contrast=\"auto\"> Give it your service map, emergency rules, warranties, and seasonal notes. In Boston, note oil-to-gas conversions, steam heat quirks, ice dam issues, AFCI\/GFCI common failures, and condo rules. Update monthly. Small tweaks compound.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">8. Tie it to revenue, not noise.<\/span><\/b><span data-contrast=\"auto\"> Set a simple goal for the next 30 days: capture 30 more leads after hours, or cut average response time under five minutes, or add ten booked estimates from web chat. If the agent helps hit the goal, expand. If not, fix the bottleneck and retest.<\/span><\/p>\n<p><span data-contrast=\"auto\">This works now because Boston\u2019s small businesses are facing tight labor and high demand swings. Owners cannot be on every call, so AI agents fill the gap while humans do the skilled work. National data shows small businesses are adopting AI tools at a fast clip, mainly to save time and run lean. Use that edge here, with a local, practical lens. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you lead a trades company in Greater Boston, your edge is simple. Answer fast. Be clear. Book the next best time. An AI agent gives you those extra at-bats, day or night, without burning out your team. That is not hype. It is just good business.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Sources:\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><i><span data-contrast=\"auto\">Harvard Business Review &#8211;\u00a0<\/span><\/i><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__hbr.org&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=pZEAMSNSKUPZHZtHpRjGmKXWnVpqULgGs7Ynqh_Cc9w&amp;m=AUv0AvnMOMec9RVlfNECcu3QTUZUsrpDIyCEVURy13dYWW2JC3Mbfm1-B2kJFpXb&amp;s=O8KYJeOMssUZyelRvgWi88I_tm54SM9a6qvGKCqKLqE&amp;e=\"><i><span data-contrast=\"none\">https:\/\/hbr.org<\/span><\/i><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><i><span data-contrast=\"auto\">U.S. Chamber of Commerce \u2010\u00a0<\/span><\/i><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__uschamber.com&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=pZEAMSNSKUPZHZtHpRjGmKXWnVpqULgGs7Ynqh_Cc9w&amp;m=AUv0AvnMOMec9RVlfNECcu3QTUZUsrpDIyCEVURy13dYWW2JC3Mbfm1-B2kJFpXb&amp;s=jjVhEW_ypEVGkQ7y0rGbkC45S9rQaDVdFkhrNhCLtw0&amp;e=\"><i><span data-contrast=\"none\">https:\/\/uschamber.com<\/span><\/i><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><i><span data-contrast=\"auto\">Boston Chamber of Commerce &#8211;\u00a0<\/span><\/i><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__bostonchamber.com&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=pZEAMSNSKUPZHZtHpRjGmKXWnVpqULgGs7Ynqh_Cc9w&amp;m=AUv0AvnMOMec9RVlfNECcu3QTUZUsrpDIyCEVURy13dYWW2JC3Mbfm1-B2kJFpXb&amp;s=LoTuMTA7mrV0j5cMXY8CLm2xW6Yw4WeSqvmCPYxwcpo&amp;e=\"><i><span data-contrast=\"none\">https:\/\/bostonchamber.com<\/span><\/i><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><i><span data-contrast=\"auto\">U.S. Bureau of Labor Statistics &#8211;\u00a0<\/span><\/i><a href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__bls.gov&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=pZEAMSNSKUPZHZtHpRjGmKXWnVpqULgGs7Ynqh_Cc9w&amp;m=AUv0AvnMOMec9RVlfNECcu3QTUZUsrpDIyCEVURy13dYWW2JC3Mbfm1-B2kJFpXb&amp;s=75QfOp3BhiiZzUheq4JzpROIOiBgwRS76oNt1-f3-tQ&amp;e=\"><i><span data-contrast=\"none\">https:\/\/bls.gov<\/span><\/i><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n  \r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n<div class=\"people-spotlight three-up\" id=\"ra_id_1678135702\">\r\n    <div class=\"container\">\r\n        <div class=\"three-up-heading-wrap\">\r\n        <h4 tabindex=\"0\">You May Also Be Interested In       \r\n        <\/h4> \r\n                <\/div>\r\n        <div class=\"row three-up-slider\">\r\n            <div class=\"col-lg-4 item\"><div class=\"content-wrapper\"><a href=\"https:\/\/bostonchamber.com\/news-insights\/?_news_insight=thought-leadership&#038;_topic_filter=small-business\"><h5 tabindex=\"0\" class=\"cat\">Small Business<\/h5><\/a><div tabindex=\"0\" class=\"people-img avtar ratio ratio-16x9\"><img decoding=\"async\" tabindex=\"0\" class=\"avtar lazyload\" 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Here\u2019s How to Build It\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 860px; --smush-placeholder-aspect-ratio: 860\/560;\" \/><\/div><h3 tabindex=\"0\"><span class=\"hightlight\">In 2025, Resilience is a Leadership Imperative. Here\u2019s How to Build It<\/span><\/h3><p class=\"special-label\"><\/p><div class = \"desc\">Discover why building resilience matters now more than ever, and how to build resilience into your company culture.<\/div><div class=\"link-wrapper\"><a tabindex=\"0\" href=\"https:\/\/bostonchamber.com\/thought-leadership\/in-2025-resilience-is-a-leadership-imperative-heres-how-to-build-it\/\" class = \"stretched-link\">Read Now<\/a><img decoding=\"async\" tabindex=\"0\" alt=\"arrow-go\"\r\n                                data-src=\"https:\/\/bostonchamber.com\/wp-content\/themes\/bostonchamber\/assets\/images\/linkedinarrow.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/div><\/div><\/div>        <\/div>\r\n    <\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Discover how small trades businesses in Greater Boston can use AI agents to capture more leads, respond faster, and book more jobs\u2014without big budgets or tech headaches.<\/p>\n","protected":false},"featured_media":41936,"parent":0,"menu_order":0,"template":"","meta":{"content-type":"","inline_featured_image":false},"tags":[100],"class_list":["post-41933","thought-leadership","type-thought-leadership","status-publish","has-post-thumbnail","hentry","tag-thought-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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